These Terms and Conditions are part of a contract between you (the Customer) and Hydra Plumbing Services Ltd.
Service Care:
Boiler Protect:
Boiler Protect +:
Plumbing +:
Ultimate 360:
1 – If a radiator needs to be replaced, we will replace it with a standard radiator.
2 – If a tap needs replacing it will be replaced with a standard tap.
3 – Hydra Plumbing Services Ltd., will not replace an unvented cylinder.
* – If your boiler is under 7 years old and deemed unrepairable, we will fit a like for like boiler as part of this agreement. (You will need to prove the age of the boiler upon request.)
** – Unlimited call out applies as long as there is a fault present, if we inform you that the issue is not a fault or not covered and you call us out, we will have the right to charge at our standard rates.
*** – Response times vary during peak periods.
Your contract is for a Minimum of 12 months from the date of first payment.
Unless you tell us otherwise this contract will automatically renew each year – Subject to us accepting you onto the service plan, this is based on the outcome of a property survey which will take place within two weeks of you signing up with us.
This contract will remain valid providing payment is continued by you subject to clause 4
We will not be liable for any delays in the supply of parts from our suppliers. We may fit replacement parts that are adequate but not the same as the defective part(s).
New Parts will only be fitted where old ones are beyond reasonable repair. We will be the sole arbitrators as to the condition of parts, where a radiator requires changing, we will only change for a standard white radiator. Designer radiators and towel rails will be attempted to be repaired but not covered for replacement.
Boiler heat exchangers that have been damaged by debris, sludge or scale will not be covered for either parts or labour.
As boilers get older for many reasons, they become noisy, where noise is down to the age of the appliance, we will not class this as fault and is not covered under any plan.
If your boiler is under 7 years of age and deemed unrepairable, we will replace the boiler like for like, we will need to see proof of the original date of installation. For boilers over 7 Years a loyalty discount will be applied to the cost of fitting a new boiler.
We are not liable for any repairs to which we cannot gain reasonable access, removal of any obstructions will be at our sole discretion and will reserve the right to charge you at our standard rates. We may insist that you arrange for the removal of the obstruction prior to us carrying out the repair, we will not be held liable for any making good unless it’s down to our negligence.
If a service plan is cancelled part way through the year, we reserve the right to charge for any services and / or repairs we have carried out at our standard rates.
If an annual boiler service or Landlord Certificate is included in your plan, we will try to arrange a visit for this to take place but you remain responsible for it happening within the contract.
If we recommend that your heating system requires a flush, we will provide you with a quotation and once the system is cleaned, we will continue with any service plan in place.
Our service plans do not include:
Permitted by law where we are in the breach of the terms of this contract or cannot honour the agreement the maximum liability will be limited to the cost of the relevant service plan you have in place (up to the amount you have paid for the current year). Under no circumstance are we liable for loss of earnings, profit, loss of goods, or loss of business.
None of these conditions limit us from the liability relating to death or personal injury from negligence.
We reserve the right to take legal action should You not abide by this Privacy Policy.
Hydra Plumbing Services Ltd.
For questions or concerns about our Terms & Conditions, please don’t hesitate to get in touch with us. Our team look forward to hearing from you.
Hydra Plumbing Services Ltd, is a well-established local company. Committed to providing the highest quality plumbing, drainage, and heating services.
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