Privacy Policy

Hydra Plumbing Services Ltd are committed to protecting your data

This privacy notice for Hydra Plumbing Services Ltd (‘we‘, ‘us‘, or ‘our‘), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you:

  • Visit our website at https://www.hydraplumb.co.uk, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us using the button at the end of this page.

Interpretations And Definitions

The following words have meanings defined under set conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

  • Account: Means a unique account created for You to access our service, or parts of our services.
  • Company: (referred to either as “the Company”, “We”, “Us”, or “Our” in this Agreement) Refers to Hydra Plumbing Services Ltd.
  • Cookies: Are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country: Refers to the United Kingdom, unless otherwise stated.
  • Device: Means any device that can access the Service such as a computer, a mobile phone, or a digital tablet.
  • Personal Data: Is any information that relates to an identified or identifiable individual.
  • Service: Refers to the website.
  • Service Provider: Means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company to perform services related to the Service or to assist the Company in analysing the Service used.
  • Usage Data: Refers to data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website: Refers to Hydra Plumbing Services Ltd accessible via https://hydraplumb.co.uk or https://www.hydraplumb.co.uk
  • You: Means the individual accessing or using the Service, or the company, or other legal entity, on behalf of which such individual is accessing or using the Service, as applicable.

What Happens When You Visit Our Website

Our website logs visits to our website – all hosting companies do this as a part of hosting services’ analytics. The information collected by log files include:

  • Internet protocol (IP) addresses
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time stamp
  • Referring/exit pages

This information is not linked to any information that is personally identifiable.

The purpose of the information is for analysis purposes, maintaining the website, tracking user trends on the website, and gathering demographic information.

Information We Collect

The personal information that you are asked to provide and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We always do the utmost to protect the privacy of the information we receive.

Your Information

Our website logs visits to our website – all hosting companies do this as a part of hosting services’ analytics. The information collected by log files include:

  • Email address
  • First name and last name
  • Phone number
  • Home Address
  • Usage Data*

*Usage Data: Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

We use the information we collect in various ways, including:

  • Provide, operate and maintain our website, including to monitor the usage of our Service.
  • For the performance of a contract – the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You – to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers – as well as general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests – to attend and manage Your requests to Us.
  • For business transfers – we may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes – we may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read: Where can I change the settings for disabling, or deleting local shared objects?
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity.

This information is not linked to any information that is personally identifiable.

The purpose of the information is for analysis purposes, maintaining the website, tracking user trends on the website, and gathering demographic information.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies in this article: What Do They Do?

We use both Session and Persistent Cookies for the purposes set out below –

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the website.

 

Our website also uses third-party cookies from the following websites and services: Instagram, X fka Twitter, and Facebook. Our usage of cookies, including third-party cookies and cookie consents are in-line with up-to-date EU regulations regarding usage of website cookies.

How to Delete and Block Cookies

Web browsers in most cases will allow some control of most cookies through the browser settings. However, if you use your browser settings to block all cookies (including essential cookies, you may not be able to access all or parts of the websites you visit.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our website.

The browser settings for changing your cookie settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, we have included some useful links. Alternatively, you can use the ‘Help’ option in your internet browser for more details.

Cookie settings in Edge – https://tinyurl.com/5n8eepjy
Cookie settings in Firefox – https://tinyurl.com/bt7yxav
Cookie settings in Chrome – https://tinyurl.com/y7tssk5e
Cookie settings in Safari on Mac – https://tinyurl.com/bdeshu86 & on iPhone – https://tinyurl.com/37psy8x9

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies Org – HERE

Third-Party Cookies

Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, refer to the section above.

Google Analytics

For more information about Google Analytics cookies, please see Google’s help pages and privacy policy:

Google has developed the Google Analytics opt-out browser add-on; if you want to opt out of Google Analytics, you can download and install the add-on for your web browser HERE.

Facebook Ads

Now or in future we may opt to utilise Facebook Ads, for more information about what Facebook collects, how they ensure the privacy of your data and your choices around Facebook Ads, please click HERE.

Please be aware, deleting cookies will have a negative impact on the usability of many websites.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Although we do not provide services to USA, including California, under the CCPA, among other rights, Californian users of our website have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these privacy rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these privacy rights, please contact us.

Children's Information

Hydra Plumbing Services Ltd. does not knowingly collect any Personal Identifiable Information from children under the age of 13.

We are committed to the privacy and protection for children while using the internet, in so far as we have ability or control. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity and privacy.

If you think that your child has provided Hydra Plumbing Services Ltd. with Personal Identifiable Information while on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our record.

Links To Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or service.

Changes To Our Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Notice to Sellers - Use of our Contact Forms for Sales & Services

You do not have the right to use our contact forms or details for unsolicited outreach, do not use our contact forms for promotion of Your goods and/or services.

We work closely with a number of services and suppliers and do not require Your goods and/or services.

We reserve the right to take legal action should You not abide by this Privacy Policy.

Do you have questions about our Privacy Policy?

If you have questions or concerns about our Privacy Policy, or how Hydra Plumbing Services Ltd handles your data, please don’t hesitate to reach out to us. A member of our team will be happy answer any questions you may have.